At Shemtov & Co, we are committed to providing a seamless and secure shopping experience. Please review our shipping policy to understand how we process and deliver your orders.

1. Order Processing

  • Processing Time: Orders are processed within 1-2 business days after payment confirmation.
  • Order Confirmation: A confirmation email will be sent with order details and tracking information once dispatched

2. Shipping Methods & Delivery Timelines

Domestic Shipping (Within USA)

We partner with leading logistics providers (FedEx And UPS) to ensure secure and timely deliveries.

  • Ready Stock Standard Delivery: Estimated delivery within 2-3 business days.
  • Make To Order Or Custom Order Standard Delivery: Estimated delivery within 3-4 Weeks.

3. Shipping Charges

  • Domestic Orders: Shipping charges are calculated at checkout based on the delivery location and order value.
  • Free Shipping: Complimentary shipping is available on all orders above 1000$ within USA.

4. Order Tracking

  • Once shipped, a tracking number will be emailed to you, enabling real-time tracking of your shipment.

5. Packaging & Security

  • Secure Packaging: All orders are carefully packaged in tamper-proof and discreet packaging to ensure safe delivery.
  • Signature Requirement: A signature is required upon delivery for security purposes.

6. Delivery Acceptance Guidelines

  • Inspection Upon Delivery: Customers are advised to inspect the package for any signs of tampering or damage before accepting the delivery.
  • If the package appears tampered with, please refuse delivery and contact our support team immediately.

7. Order Cancellations & Modifications

  • Cancellations: Orders can be canceled within 24 hours of placement.
  • Modifications: Changes to orders must be requested within 24 hours of purchase by contacting customer service.

8. Returns & Exchanges

  • Return Window: Returns are accepted within 15 days of delivery, provided the item remains in its original, unworn condition with all packaging and documentation intact.
  • Exchange Policy: Customers may request an exchange within 7 days of delivery. For further assistance, please contact customer support.

9. Customer Support

For any inquiries or assistance, feel free to reach out to us:
  • Email: sales@shemtovco.com
  • Phone: +1-(516) 490-2491
  • Available Monday – Thursday:10:00AM to 6:00PM and Friday:10:00AM to 3:00PM